What are your substitutions and delivery policies?
Substitutions
Occasionally, substitutions of flowers or containers are necessary due to temporary, regional availability issues. If this is the case with the gift you've selected, we will ensure that the style, theme, and color scheme of your arrangement is preserved and will only substitute items of equal or higher value.
Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers and vases/containers in various parts of the country. Care is taken to maintain the style, theme, and color scheme of the arrangement, using flowers of equal value and an available vase that is similar in style. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type but may substitute with another color. The same goes for all our plants and products.
We Deliver
Buckeye, Goodyear, Avondale, Phoenix, Peoria, Tolleson, Laveen, Glendale.
Recipients not home
If any customer claims an order was not delivered, we ask that we are given at least 24-48 hours to investigate and to determine what has occurred. In many cases, delivery was attempted but either the recipient was not home/office and/or no neighbors were available to accept the order. We will attempt re-delivery if the recipient is not home. There are NO REFUNDS if delivery was attempted and the recipient is not home; We reserve the right to attempt a re-delivery on a different day.
If you have specific instructions for the delivery of your gift bouquet, please note them in the Special Delivery Instructions field during checkout. In all other cases, if the recipient is not at home when we attempt a delivery, we will either:
Call the recipient to schedule an appropriate delivery time
Leave a note on the recipient's door asking them to contact the florist to schedule a delivery time
Leave the arrangement in a covered, secure area of the home (porch, garage, or other entrance) if the weather permits it.